Crash Handling

In the unfortunate event of the software crashing,

  1. We try to save unsaved changes, so that your data isn't lost.
  2. Provide an easy way for you to report the crash so that we can work on a fix.

Project Saving

If you're working on a job and the software crashes, the first thing it will try to do is to save your project. The project will be saved alongside your original to avoid accidentally corrupting your original file.

Report the crash

A dialog will pop up asking you to upload the crash information which will help us track down the issue. Any information you can think of would be greatly appreciated and will help us fix the issue in a timely manner.

Description

Please try to remember what you were doing at the time, and describe it for us. Please include any information you can think of. Any bit of information can help us track the issue quicker, so we greatly appreciate that.

Information

You can include your name and e-mail to allow us to get back to you with questions in case we need more information. For example, we may need the project that you were working on. This data will not be used for any purpose other than to help us track down the issue.

Internet

You will need to be connected to the internet for this to work. If not, you can still send the generated zipped report to support@vectric.com. The report can be found in the Application Program Data (Accessible through the menu File ⇛ Open application data folder.... If you try to send the report and it fails, you will get a message of where that path is and possible methods to get that report to us.

The crash reporting is powered by BugSplat (a third-party) company which provides us with the tools that help us analyse them.